One the 17th day, I contracted a new provider for both phone and Internet. BellSouth's lack of technical know-how and signs of sheer apathy were grounds for changes.Service is an issue that doesn't get enough play..but when you go to LUS you will not get anyone from India or the Phillipines. And you will get someone who cannot only pronounce Pont des Mouton, but also knows it is a road.
Apathy - not a favorable disposition for any business, especially a partnership.
Sunday, July 10, 2005
I had to respond with sympathy to a fellow macintosh user stymied by technical support. Francis Comeaux spent better than two weeks trying to get her machine's connection stable. Treated to tech support from India and the Philippines she was finally told that BellSouth had made network changes that made her connection flaky and that it would be awhile... Her conlusion: